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  <url>
    <loc>https://www.delamorainstitute.com/about-us</loc>
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    <lastmod>2024-10-23</lastmod>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/d42f4e3f-425d-48e4-8119-0e7e32ad7f77/De+La+Mora+Institute+of+Interpretation+%2Blanguage%2Binterpreter%2Beducation%2Blegal%2Bmedical%2Bimmigration%2Bsign%2Blanguage%2Blecture%2Bhall.jpg</image:loc>
      <image:title>About</image:title>
    </image:image>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/1721811659537-AIC1HSEN3GRB0FY81TC9/Agustin.jpg</image:loc>
      <image:title>About - FOUNDER - Agustín Servín de la Mora, BA, CMI, FCCI</image:title>
      <image:caption>Agustín Servin de la Mora is the founder of DE LA MORA Institute of Interpretation. He was born and raised in Mexico City, Mexico, where he studied psychology at the Universidad Autónoma Metropolitana. He was a Teaching Member at the Sociedad Nacional de Psicología e Hipnósis Clínica y Experimental in Mexico City. Agustín has been a professional freelance and staff interpreter for the last 35 years. He is one of the Supervisor Raters for the National Center for State Courts and has been a lead rater for the federal and consortium oral exams for court interpreters. He was the lead interpreter for the Ninth Judicial Circuit for over a decade, served as member of the Project Advisory Committee responsible for the creation of the National Standards for Healthcare Interpreter Training Programs for the National Council on Interpreting in Health Care. He was a member of the Florida Court Interpreter Certification Board and a voting member of the Technical Committee of the National Consortium for Interpreter Certification. He is a federally certified court interpreter, as well as a certified medical interpreter. He has been a consultant for the Administrative Offices of the State Courts, conducting orientation seminars and advanced skills workshops for interpreters in over 17 states, including Florida. He has been featured as a speaker and presenter in several national conventions, including those of the National Association of Judiciary Interpreters &amp; Translators, the American Translators Association, the International Medical Interpreters Association, The Conference of County Judges of Florida and the National Association of State Chief Administrators.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/1723196346781-UNMGQKDO5T0Y5J2D1ZWI/Claudia+Eslava.jpg</image:loc>
      <image:title>About - CEO - Claudia Eslava:</image:title>
      <image:caption>Claudia has a Bachelor’s degree in Business and Organizational Leadership from Valencia College in Florida. She has been with DE LA MORA Institute since 2016 and has worked in sales and event coordination since 2009, when she earned a reputation of having the highest sales company-wide in her first job position. She was part of the marketing team that launched the visionary Dr. Phillips Center for the Performing Arts in Orlando, FL, and in her time with DE LA MORA Institute has tripled the scope of the Online School, coordinated the creation of a two-year interpreter training curriculum for Widener University in Pennsylvania, and managed contracts for interpreter training programs for various other state governments. Under her leadership, DE LA MORA was able to lead over 18 State Governments through the Pandemic, to train and adapt from in-person operations to remote online training. She was also in charge of the creation of a new blog, podcast, library of self-paced courses, and a monthly membership program – all focused on the training and professional development of interpreters.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/1721811660544-X2OB27NZEWDS42TQPEQE/Nicole-cropped-500x500.jpg</image:loc>
      <image:title>About - EXECUTIVE ADMINISTRATIVE MANAGER - Nicole Basiewicz, BS</image:title>
      <image:caption>Nicole earned a Bachelor of Science degree in Health Administration from the University of Central Florida and has been with DE LA MORA Institute of Interpretation since October 2019. In her role, she oversees the logistics involved in developing interpreter education programs for both private and state government clients. Her background in administration within the private and medical sectors is instrumental in ensuring the smooth operation of DE LA MORA’s educational offerings. Nicole’s expertise in navigating industry-specific systems and processes allows her to provide critical support across various projects and initiatives within the institute.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/1723196335926-ASA1ND1ZPX8HQ7V1SUBX/Carolina-profilepic.jpg</image:loc>
      <image:title>About - ACADEMIC PROJECT MANAGER - Carolina Camara</image:title>
      <image:caption>Carolina Câmara has a BA in Media Studies from Universidade Federal Fluminense and a Postgraduate degree in Conference Interpreting (English/Portuguese) from Pontifícia Universidade Católica do Rio de Janeiro. With a varied background in customer service, non-profit work, and hospitality, Carolina started as an Academic Support Specialist with De La Mora Institute in March 2023. Since July 2025, she has served as Academic Project Manager, where she facilitates multiple courses and webinars, as well as the Institute’s day-to-day operations.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/1723196348958-TOBK9XINCK5V2NVN3VY3/Maria+Ceballos-Wallis.jpeg</image:loc>
      <image:title>About - SUBJECT TO INTERPRETATION PODCAST HOST AND INSTRUCTOR - Maria Ceballos-Wallis</image:title>
      <image:caption>Maria Ceballos-Wallis, FCCI, GA MLCI, FL CCI &amp; CHI Spanish, is a highly experienced Federally Certified Court Interpreter and Master License Legal Spanish-English Court Interpreter for Georgia and Florida. She has worked extensively in State, Federal, and Immigration Courts, and served as a staff interpreter at DeKalb County State Court from 2011 to 2024. Maria holds an M.A. in international studies and a B.A. in communication arts with a minor in French. She has a strong background in multilingual communication, having taught at Miami Dade Community College, Florida International University, and De La Mora Institute of Interpretation. A dedicated advocate for the interpreting profession, Maria co-founded InterpretADR and developed "Foundations in Conflict Resolution and ADR for Interpreters," the first online training of its kind. She also hosts the audio and video podcast "Subject to Interpretation," where she interviews industry experts on topics relevant to professional interpreters.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/1723196292969-MLW777148G2EN9AQ88RL/Andrea+Duarte.jpg</image:loc>
      <image:title>About - STUDENT LIAISON - Andrea Duarte</image:title>
      <image:caption>Andrea Duarte is about to receive a Bachelor in Biosciences this December from the Instituto Tecnológico y de Estudios Superiores de Monterrey. She is trained as a Medical Interpreter by De La Mora Institute and got her Hub-CMI certification as a Medical Interpreter with NBCMI. With customer service experience as a front of house supervisor, Andrea loves spending her summers teaching circus arts to children and teenagers as a camp counselor. She has been accepted into the Master of Science in Bioengineering program at Northeastern University, starting in the spring semester of 2025.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/1721812091873-A323A28DR5TKHFT0P27M/claudia-V-headshot2-500x500.jpg</image:loc>
      <image:title>About - Claudia E. Villalba, Federally Certified Spanish Interpreter</image:title>
      <image:caption>Claudia E. Villalba is currently a freelance interpreter and interpreter trainer. She holds a Court Interpreter Federal Certification issued by the U.S. Courts, and a State of Florida Court Interpreter Certification. She is also a NBCMI Certified Medical Interpreter, and is Qualified by the Department of Justice to interpret in immigration courts. She has over 25 years of experience working as an interpreter in diverse types of cases. She achieved Master Level approval while she worked for 10 years for the New Jersey Judiciary as a staff interpreter, and subsequently as the supervising court interpreter for the County of Middlesex. For 11 years she was the supervising court interpreter for the 7th Judicial Circuit in the State of Florida. She is a subject matter expert for interpreter certification bodies at both the state and the federal level.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/1721812093532-6P1HTRRX32X4VQ1VUTG7/eliane-head-shot-500x500.jpg</image:loc>
      <image:title>About - Eliane Sfeir-Markus, Certified Legal and Medical Interpreter</image:title>
      <image:caption>Eliane Sfeir-Markus is a court certified English-Arabic Interpreter in the state of Pennsylvania and Delaware. Also, she is a Certified Healthcare Interpreter and an adjunct professor at Widener University Delaware Law School, an Interpreter Expert with Language Services Associates, and an instructor at the De La Mora Institute of Interpretation. Eliane is also a licensed Community Interpreter Trainer. She joined the Board of Directors of the Delaware Valley Translators Association (DVTA) in 2017 and served as the president of DVTA from 2020 until January 2024. Eliane is a certified coach and speaker with the John Maxwell Team. Eliane’s public speaking skills have earned her the recognition to train new and advanced interpreters and to lead many presentations and training sessions. She presented on cultural intelligence, unconscious bias, ethical competition, and other pertaining topics. Eliane speaks Arabic, English and French. She earned a Bachelor of Arts in Translation from Holy Spirit University in Lebanon.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/1721812094530-AHLVIRW6XTCDXHP0WLRX/james.jpg</image:loc>
      <image:title>About - James Plunkett, Federally Certified Spanish Interpreter</image:title>
      <image:caption>James Plunkett is a nationally-known interpreter instructor. He also trains new judges and court staff on how to work with court interpreters. He is certified by the AOUSC as a Spanish and English court interpreter. He is a rater for a national credentialing program for interpreters. He has worked as a court interpreter for the 13th Judicial Circuit in Florida and as the Coordinator of Interpreting Services and Language Access Program for the District of Columbia Courts. He speaks and trains at state court interpreter programs nationwide and through online teaching platforms. He holds a BA degree in General Social Studies from Providence College.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/1721812091644-YKYW2Z00BKAV275J0OAQ/Carola-Green.jpg</image:loc>
      <image:title>About - Carola Green, Federally Certified Spanish Interpreter</image:title>
      <image:caption>Carola E Green, BS in communication, federally certified English/Spanish court interpreter and former California state court interpreter is originally from Guatemala. She served as key staff for the Federal Court Interpreter Certification Examination (FCICE) and the Consortium for Language Access in the Courts (CLAC) programs at the National Center for State Courts. Carola also has extensive experience in developing interpreter training curricula, teaching and training interpreters, and all aspects of interpreting test development, test administration, and test rating activities.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/1729261084420-IS000JJ388Z2LVARYPIF/Screenshot+2024-10-18+at+10.16.45%E2%80%AFAM.png</image:loc>
      <image:title>About - Maria Ceballos-Wallis, Federally Certified Court Interpreter</image:title>
      <image:caption>Maria Ceballos-Wallis is a Federally Certified Court Interpreter, Georgia/Florida Certified Spanish-English Interpreter, and Certified Healthcare Interpreter (CHI®), currently working in the Federal Judiciary. Previously, she served on staff with the DeKalb County State Court in Decatur, GA from 2011-2024. With over three decades of experience in multilingual communications, Maria holds a certificate in translation studies from Florida International University and is certified as a Spanish&gt;&lt;English translator by the National Accreditation Authority for Translators and Interpreters in Australia. Additionally, she is a Georgia-registered civil and domestic mediator, with an M.A. in international studies from FIU and a B.A. in communication arts with a minor in French from Hofstra University. Maria's expertise extends to teaching English as a second language at Miami Dade Community College, lecturing on mass communications at Florida International University (Spanish/English), teaching online classes with DE LA MORA Institute of Interpretation, and presenting at various conferences including NAJIT, AAIT, and Emory Healthcare Interpreter Conferences. From 2011 to 2016, Maria held key positions on the Board of Directors of the Atlanta Association of Interpreters and Translators, and in 2017, she was appointed to represent interpreters on the Board of the Georgia Commission on Interpreters. As co-founder of InterpretADR with Barrie J. Roberts, JD, Maria, together with Barrie and Marjory Bancroft (Cross-Cultural Communications), developed "Foundations in Conflict Resolution and ADR for Interpreters," the first online training of its kind in 2020. A passionate advocate for continuing education and the interpreting profession, Maria has been a trainer with De La Mora Institute of Interpretation since 2014, an instructor for the GA Commission on Interpreters (GCOI) Orientation Program since 2019, and has played integral roles in AAIT, the GCOI Board, and the GA Judicial Covid-19 Council. Maria also hosts the podcast "Subject to Interpretation."</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/1721812095482-Q0O3YWOBEHFIYMSZU0OP/katty-kauffman-500x500.jpg</image:loc>
      <image:title>About - Katty Kauffman, Federally Certified Spanish Interpreter</image:title>
      <image:caption>Katty Kauffman is a conference and legal interpreter, a graduate of Pedro de Valdivia School of Law in Santiago, Chile and the Certificate Program in Comparative US/Latin American Legal Reforms at Washington College of Law at American University in Washington, DC. A member of NAJIT and AIIC, she is a contributing author to the 2nd Edition of Fundamentals of Court Interpretation and a member of the Editorial Board of the 2nd Edition of Sandro Tomasi’s Criminal Law Dictionary. A frequent speaker nationwide on the criminal procedure reforms that have swept Latin America, a former staff interpreter with the U.S. District Court for the Southern District of Florida, and federal exam rater, she is currently working as a freelancer from her home base in Miami.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/1729261150748-KP05217CHUHN1UBVWOMW/Screenshot+2024-10-18+at+10.17.01%E2%80%AFAM.png</image:loc>
      <image:title>About - Ana M. Toro-Greiner, Federally Certified Court Interpreter</image:title>
      <image:caption>Ana M. Toro-Greiner is a federally certified Spanish interpreter with 17 years of professional experience. She’s been teaching her craft since 2010, most recently at New York University. Currently, she works as a contract interpreter for federal courts and as a language consultant for companies in tech and education.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/1721812092875-Y2RRF7OJN2B8W2A4MI33/Dr-Mendoza-500x500.jpg</image:loc>
      <image:title>About - Dr. Lizbeth Mendoza</image:title>
      <image:caption>Dr. Lizbeth Mendoza is originally from Mexico City, where she received her M.D. from the National Autonomous University of Mexico. She has participated in different areas of Medicine, including research, academics, and bilingual medical services, as well as editing and translation of medical content. She is Spanish Certified Medical Interpreter, freelance interpreter, and mentor for Medical interpreters. She is a member of the National Council on Interpreting in Healthcare, the International Medical Interpreters Association, and the Colorado Association of Professional Interpreters (CAPI). She has contributed as vice-chair of the IMIA Colorado Chapter, Member of the Education Committee and the Commission for Medical Interpreters Education of the IMIA. She has been a provider of Continuing Education courses and credits approved by the IMIA and CCHI. She is now in charge of the Medical Interpreters Continuing Education division of the De la Mora Institute of Interpretation and still develops and directs BVCMI. She is an advocate for humanism, professionalism, continuing education and excellence in any healthcare practice, as well as of student-centered learning approaches, patient-centered practices, and collaborative learning environments.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/669843f6b800c80433999d69/1721812095826-LL1GNAWQU1M4CZNNMLGY/Tamber-Photo-500x500.jpg</image:loc>
      <image:title>About - Tamber Hilton</image:title>
      <image:caption>Tamber Hilton is a federally certified court interpreter and practicing immigration attorney with a passion for optimizing remote videoconferencing technology for remote interpreting. Tamber regularly teaches and trains on the topic of remote interpreting at conferences, with state judiciaries, interpreter education providers, and interpreter professional associations. She also consults for organizers of multilingual remote events and provides technical support. In her spare time, she enjoys hiking and other outdoor activities in the beautiful Arizona desert and mountains.</image:caption>
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      <image:title>About - Beatriz Craney</image:title>
      <image:caption>Beatriz Craney is an AOC-approved interpreter with over 10 years of experience. Her professional fields of expertise include conferences, legal, medical, education and business. In 2008, Beatriz started her own agency: Craney Interpreting Services. Beatriz also teaches Judicial Consecutive Interpreting at Brookdale Community College. Since 2014 Beatriz has worked for DE LA MORA Interpreter Training by hosting and organizing seminars, boot camps, and skill-building events, and she is now an instructor for the Live Online School.</image:caption>
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      <image:title>Legal Courses - 100-Hour Court Interpreter Training Program</image:title>
      <image:caption>Join Our FREE Orientation on March 28, 2026 – Classes Start April 25, 2026!</image:caption>
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